Shipping & Delivery
How long does it take for an order to be delivered?
At checkout on cozyplushtoys.com, you will see the available delivery options for your destination, the cost, and an estimated delivery time in working days. Working days exclude Saturdays, Sundays, and public holidays in your country.
Estimated delivery times are what our couriers aim for, but please note they are not guaranteed.
Next-day delivery: Orders placed before 2 pm Monday to Friday are dispatched the same day for next-day delivery; orders after 2 pm are dispatched the next working day for delivery the following working day.
Friday orders:
- Before 2 pm → dispatched Friday, delivered Monday.
- After 2 pm → dispatched Monday, delivered Tuesday.
Signature may be required upon delivery. Dispatch times could change during peak periods.
Typical delivery guidance:
| Region | Standard | Express / Faster Options | Next-day |
|---|---|---|---|
| UK | ~5 working days | ~4 days | 1 day |
| Europe | ~8 working days | ~4 days | — |
| International | ~8-14 working days | ~6 days | — |
Please allow additional days for remoter or difficult-to-reach areas.
How much will delivery or shipping cost?
Shipping charges vary based on your delivery address and the service selected. The cost is clearly shown during checkout on cozyplushtoys.com before you complete your order.
Is it possible to track my order?
Yes. Once your order has been dispatched, we provide a tracking number so you can monitor its progress until delivery.
What countries and regions can I ship to?
We deliver to many countries globally. During checkout, only the regions we ship to will be shown as available options.
When will my order ship?
Orders are usually dispatched the same day if placed before 2 pm Monday to Friday. Orders placed later or over the weekend/bank holidays ship on the next working day.
Where will my order ship from?
Orders ship from our distribution centre. Because this may vary depending on stock and region, the dispatch point is not always fixed.
What should I do if my order is late?
If your order hasn’t arrived within the estimated time shown at checkout, please check the tracking information first. If needed, contact us via cozyplushtoys.com support and we will look into it for you.
Can I ship my order to a PO Box?
Unfortunately, we do not deliver to PO Boxes or APO/FPO addresses.
Can I ship my order to a forwarding address?
Yes, you can use a forwarding address as long as all necessary customs, duties, and import requirements are met for the destination.