cozyplushtoys.com – Frequently Asked Questions (FAQ)

1. How do I place an order?

Simply browse our collection on cozyplushtoys.com, add your favourite items to the basket, and proceed to checkout. You’ll receive a confirmation email once your order is placed successfully.

2. Can I change or cancel my order?

If you need to make changes, please visit Order Help as soon as possible. Orders can only be modified before they are processed.

3. What are the shipping options?

We offer standard and express delivery services. Delivery times vary depending on your location and will be displayed at checkout. More details can be found under Shipping & Delivery.

4. How can I track my order?

Once your order is shipped, you will receive tracking information. You can follow the progress directly through your account on cozyplushtoys.com.

5. What is your return policy?

Items can be returned within 30 days as long as they are in their original condition. Please check Returns & Cancellations for full details.

6. Which payment methods do you accept?

We accept major credit cards, debit cards, and secure online payment options. Learn more under Payments & Refunds.

7. Are the toys safe for children?

Yes! All our plush toys meet strict safety standards. For more details, see Product Information.

8. Do I need an account to order?

No, you can checkout as a guest. However, creating an account at My Account allows you to view order history, track deliveries, and save your preferences.