Privacy & Cookie Policy

This Privacy & Cookie Policy explains how cozyplushtoys.com (“we”, “our” or “us”) collects, uses, and protects your personal information when you use our website. We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly and transparently.

1. Information We Collect

When you visit or interact with our website, we may collect the following types of information:

Personal details you provide when creating an account, placing an order, or signing up for updates (such as name, billing/shipping details, and payment information).
Technical data such as your IP address, browser type, device identifiers, operating system, and browsing activity on our website.
Usage information including pages visited, search queries, and preferences, which helps us improve the website experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and deliver your orders.
To provide customer support and respond to inquiries.
To personalize your shopping experience.
To send service-related communications such as order confirmations and updates.
To improve our website, services, and product offerings.
To comply with applicable legal obligations.

We respect your privacy and do not sell your personal information. However, we may share data with:

Service providers who assist with payment processing, delivery, and website operations.
Analytics providers who help us understand website performance and customer behavior.
Legal authorities if required by law or to protect our rights and users’ safety.

4. Cookies and Similar Technologies

Our website uses cookies and similar tracking tools to enhance your browsing experience. Cookies allow us to:

Remember your preferences and shopping basket contents.
Provide personalized recommendations.
Analyze traffic and website performance.
Deliver relevant advertising.

You can manage or disable cookies in your browser settings, but please note that certain features of the site may not function properly without them.

5. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you.
Request corrections to inaccurate or incomplete data.
Request deletion of your personal data, subject to legal requirements.
Object to or restrict our processing of your data.
Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the details provided on our website.

6. Data Retention

We will retain your personal information only as long as necessary to provide our services, fulfill orders, comply with legal obligations, and resolve disputes.

7. Data Security

We use appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, or misuse. While we take steps to protect your information, no method of transmission or storage is completely secure.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to read their privacy policies before sharing personal data.

9. Updates to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on cozyplushtoys.com, and continued use of our website after updates means you accept the revised policy.

10. Contact

For questions regarding this Privacy & Cookie Policy, please refer to the contact section on cozyplushtoys.com.