Returns & Cancellations – CozyPlushToys.com

How do I make a return?

If you would like to return an item, it must be in its original condition with all tags attached. Returns should be made within 30 days of receiving your order. To start your return, please visit our returns portal. Once your request is approved, you will receive further instructions on how to send the item back.

Can I cancel my order?

If you change your mind shortly after placing an order, you may request a cancellation. We recommend submitting your request as quickly as possible through our order help page, as we are unable to cancel orders that have already been processed for shipping.

Can I edit my order?

Unfortunately, we are not able to make changes to an order once it has been confirmed. If you need a different item, the best option is to cancel the order (if still possible) and place a new one through cozyplushtoys.com.

Can I exchange an item from my order?

We are not able to process direct exchanges. If you would like a different item, please return the original product following our returns guide and place a new order for your preferred choice.